General Terms and Conditions - Clinics

General Terms and Conditions of Lice Clinic Europe (Luizenkliniek) Services.



1.1. Service Provider: The Lice Clinic B.V., P.J.Troelstralaan 31, 3118 VA, Schiedam, registered in the Commercial Register of the Chamber of Commerce The Hague under number 68640838; hereinafter referred to as the service provider.

1.2. Client: the party for whom the services to be performed by the Service Provider, whether at the Client's own premises or at third parties; hereinafter referred to as the client.

1.3. Services: the services to be provided by the Service Provider, such as performing treatments to combat head lice, which are or will be provided by the Service Provider to the Client, or are intended to be provided or made available by the Service Provider to the Client, including under purchase and/or service agreement, as well as the work performed or to be performed by the Service Provider for the Client, or intended to be performed;

1.4. Agreement: a written agreement between the Service Provider and the Client, which includes at a minimum a description of the work to be performed, a price, date, and time. This written agreement is established via email.



2.1. These general terms and conditions apply to all offers and agreements, as well as to agreements and/or legal acts concluded after the offer, of the Service Provider in relation to services to or for the Client.

2.2. Deviations from these general terms and conditions are only valid if expressly agreed upon in writing. Deviations apply exclusively to the agreement for which the deviation has been agreed upon.

2.3. Once these general terms and conditions are applicable, they will also apply to any subsequent agreements, even if their commercial content as a whole does not change, and the newly amended conditions will replace the conditions currently in force.

2.4. The applicability of any terms and conditions of the Client for purchases and/or other terms is expressly rejected.

2.5. If any provision of these general terms and conditions is null and void or is annulled, the other provisions of these general terms and conditions will remain in full force, and the Service Provider and the Client will establish replacement provisions to replace the null or annulled provisions, while taking into account, as much as possible, the purpose and scope of the null or annulled provisions. The parties will consult, if desired, on the precise wording of these new provisions.

2.6. The Client hereby gives the Service Provider prior consent to transfer the agreement to an affiliated company.

2.7. The provisions in these general terms and conditions regarding the obligations and liability of the Service Provider are also made for third parties employed by or for the Service Provider in the relationship with the Client. These third parties can invoke these terms and conditions directly against the Client to limit their liability. Article 7:404 of the Dutch Civil Code is expressly excluded. Limitations of liability related to amounts apply to the total liability of the Service Provider and the third parties engaged by her collectively and do not accumulate per party held liable.



3.1. Quotations from the Service Provider are without obligation and expire no later than 5 days after the quotation date. The Service Provider is only bound by its quotation if it is confirmed in writing by the Client within 5 days.

3.2. In deviation from Article 6:225(2) of the Dutch Civil Code, the Service Provider is not bound by changes made by the Client upon accepting the quotation, unless these changes are expressly confirmed in writing or via email by the Service Provider.

3.3. The lead times mentioned in quotations of the Service Provider and other deadlines for the performance of services mentioned by the Service Provider are approximate and for informational purposes only; exceeding them does not entitle the Client to compensation or dissolution.

3.4. All offers and quotations are without obligation unless otherwise expressly stated in the offer.


Formation and Execution of the Agreement

4.1. The agreement between the Client and the Service Provider is concluded at the moment when the Service Provider confirms the order by email, the Client has thoroughly studied the precautionary measures document provided, and the consent form, which is offered at the agreed treatment location, has been read, accepted, and signed by the Client.

4.2. The agreement is also deemed to have been concluded if the Service Provider, after acceptance of an offer or proposal by the Client, commences the provision of the service.

4.3. The Service Provider will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good craftsmanship based on the knowledge available at the time with the Service Provider.

4.4. To the extent that a proper performance of the agreement requires, the Service Provider has the right to have part or all of the agreed work carried out by third parties.

4.5. The Client shall ensure that all conditions indicated by the Service Provider as necessary, or which the Client reasonably understands to be necessary for the performance of the agreement, are met.


Cancellation, Amendment, and Termination of the Agreement

5.1. If an agreement is canceled by the Client, cancellation costs are due: a) upon cancellation after the cancellation period specified in Article 5.2 of these general terms and conditions has expired, 50% of the agreed amount.

5.2. Cancellations are only processed free of charge via email sent with a confirmation of receipt, and if they are received by the service provider no later than 24 hours before the agreed time.

5.3. The Client is only entitled to terminate the agreement if the Service Provider, after a proper and as detailed as possible written notice of default, with a reasonable period for remedying the default, culpably fails to fulfill essential obligations under the agreement and would be liable under the agreement.

5.4. If the Service Provider is liable to the Client and/or is obliged to perform, the Service Provider, to the extent that performance is still possible, is only obliged to perform if it can reasonably be expected from her. If the Service Provider fails to fulfill its obligations and, in its reasonable opinion, performance cannot be expected of her, it may terminate the agreement. The Service Provider will never be liable for damages as a result of this termination.

5.5. The Service Provider may terminate the agreement with immediate effect by written notice without prior notice or judicial intervention if the Client, whether or not provisionally, applies for suspension of payments or is declared bankrupt or becomes insolvent in any other way, or if the Client's business is liquidated or terminated other than for reconstruction or merger of businesses. The Service Provider will never be liable for damages as a result of this termination.

5.6. Amounts that the Service Provider has invoiced or will invoice in connection with what has already been done or delivered by her for the execution of the agreement remain due in full and become immediately due and payable upon termination.



6.1. Payment by the Client must be made without deduction, discount, or setoff within the agreed or stated on the invoice term, but in no case later than 14 days after the invoice date.

6.2. Payment must be made by cash payment, debit card payment, or a transfer to a bank and/or giro account designated by the Service Provider.

6.3. If the Client has not paid within the period mentioned in clause 7.1, the Service Provider is entitled, after a final period of 10 days has been set for the Client to fulfill its overall payment obligation, to bring the matter to court without further notice or summons.

6.4. If the Client does not pay within the period specified in the previous clause, the Service Provider is entitled to charge interest at a rate of 10% per month cumulatively.

6.5. If, after notice of default, the Client remains negligent in settling the claim, the claim may be transferred for collection. In that case, the Client, in addition to the total amount due, will also be liable for full reimbursement of extrajudicial and judicial costs, including all costs calculated by internal experts, in addition to the costs established by the court, related to the collection of this claim or the exercise of legal rights in any other way, the amount of which is determined to be at least the amount, including interest calculated on the basis of the collection rate as used by the Dutch Bar Association. These costs are immediately due and payable.

6.6. Objections to the amount of the invoice do not suspend the payment obligation in any case. In addition, each payment by the Client will be made without any setoff and will, regardless of the payment description, first be used to satisfy any interest and collection costs still payable, and will then be deducted from the invoice for which the payment period has been exceeded the most.

6.7. If the financial position or payment behavior of the Client gives the Service Provider reason to do so, the Service Provider is entitled, exclusively at its discretion, to require the Client to provide "additional" security immediately in a form to be determined by the Service Provider and/or to pay an advance to the Service Provider. If the Client fails to provide the requested security, the Service Provider is entitled, without prejudice to its other rights, to immediately suspend further execution of the agreement, and all that the Client owes the Service Provider for any reason becomes immediately due and payable without further notice of default being required.


Intellectual Property

7.1. All documents provided by the Service Provider, such as handouts, programs, etc., are intended exclusively for use by the Client and may not be duplicated, disclosed, or made known to third parties without the prior consent of the Service Provider.

7.2. The Service Provider also reserves the right to use the knowledge gained through the performance of the work for other purposes, as long as no confidential information is disclosed to third parties.



8.1. The Service Provider is not liable for damage suffered by the Client due to shortcomings of the Service Provider and/or its (non-)subordinate auxiliary persons in the performance of any agreement concluded between the parties, unless the damage is demonstrably the direct result of willful misconduct or gross negligence on the part of the Service Provider.

8.2. The Service Provider is not liable for: a) damage suffered by the Client or third parties that is the result of the provision of incorrect and/or incomplete data and/or information by the Client to the Service Provider, or otherwise the result of an act or omission of the Client; b) damage suffered by the Client or third parties that is the result of actions and/or omissions of auxiliary persons (whether or not subordinate) and/or other third parties engaged by the Service Provider.

8.3. In all cases, the liability of the Service Provider and the third parties engaged by the Service Provider for damage suffered by the Client and their total compensation obligation is limited to a maximum of the price agreed upon for the relevant agreement (exclusive of VAT).

8.4. Liability of the Service Provider for indirect damage, including but not limited to consequential damage, loss of profit, missed savings, and damage due to business interruption, is excluded.

8.5. The Client is obliged to indemnify and hold the Service Provider harmless from all claims of third parties arising from or related to the agreement between the Service Provider and the Client, except to the extent that these claims are the result of willful misconduct or gross negligence on the part of the Service Provider.

8.6. If the Service Provider can derive a defense from a non-subordinate auxiliary person of her for the purpose of excluding her liability for an act, the (non-)subordinate auxiliary person can also invoke this defense if he or she is held responsible by the Client on the basis of this act, as if he or she were a party to the agreement.

8.7. A reason that might give rise to a claim for damages must be submitted in writing to the Service Provider within 2 days after the Client has discovered or reasonably should have discovered the damage, failing which the right to claim damages will lapse.

8.8. The Client indemnifies the Service Provider against all third-party legal claims, as well as damages, fines, costs, and interest related to matters, rights, or information that the Client has provided to the Service Provider or has made available.


Force Majeure

9.1. The Service Provider is not obliged to fulfill any obligation if she is wholly or partially prevented or hindered, temporarily or otherwise, by circumstances that are not due to culpable fault. This also includes a non-culpable shortcoming of suppliers of the Service Provider and/or third parties engaged by the Service Provider for the performance of the agreement.

9.2. In the event of force majeure on the part of the Service Provider, her obligations will be suspended. If this situation of force majeure on the part of the Service Provider lasts for more than ninety days, the parties have the right to terminate the agreement by written dissolution. What has already been performed under the agreement will then be settled proportionally, without the parties being obligated to each other for anything else.


Data Protection & Privacy

10.1. Both parties are obliged to maintain confidentiality of all confidential information they have obtained from each other within the framework of their agreement, or from other sources. Information is considered confidential if it has been communicated by the other party or if it follows from the nature of the information.

10.2. The Service Provider may process Client data for the collection of claims (including the assignment of those claims to third parties) and for the (in-house or third-party) analysis of the Client's creditworthiness.


Final Provisions

11.1. In all cases not provided for in these provisions, the decision rests with the Service Provider.

11.2. In the event of multiple agreements, contracts, arrangements, or conditions applying, the following order will prevail: 1 specific agreement, 2 these general terms and conditions, 3 Client's general terms and conditions.

11.3. Dutch law applies to all agreements to which these conditions are declared applicable. The Vienna Sales Convention is excluded. All disputes arising from or in connection with the agreements can only be submitted to the competent court in The Hague.





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General Terms And Conditions