Complaints & Returns


Please contact:
Headquarters Lice Clinic Europe / Luizenkliniek


Please print and complete the form below.
Then include it in the return package and send it to:

eWarehousing B.V.
Lice Clinic Europe
Nijverheidsweg 27
3274KJ, Heinenoord
the Netherlands


Chamber of Commerce (KvK) number: 68640838
VAT identification number: NL857531281B01


Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, take(s) possession of the last goods.
To exercise your right of withdrawal, you must inform us (eWarehousing, Lice Clinic Europe (Luizenkliniek) B.V., Nijverheidsweg 27, 3274 KJ Heinenoord, Netherlands,, phone: +36308399667) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email).
You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The right of withdrawal does not apply to the following contracts: Contracts for the supply of sealed goods which are not suitable for return due to reasons of health protection or hygiene and were unsealed after delivery.

Withdrawal instruction created with [].

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